Return Policy

Last updated: 27-03-2024

This return policy describes the terms and conditions for returning products purchased from IDM Commerce B.V. (hereinafter “Comprezor.com,” “we,” “us,” or “our”) through the www.comprezor.com website (the “Website”).

1. Return conditions

  • You may return a product within 14 days of receiving the order.
  • The product must be in its original condition and unused.
  • All labels and packaging must be intact.
  • Products returned damaged, washed, altered or not in original condition are not eligible for refund or exchange.

2. Return Procedure

To return a product, follow these steps:

  1. Please contact us at contact@comprezor.com to request your return. Please include your order number and the reason for the return.
  2. Pack the product safely in its original packaging, along with all labels and accessories.
  3. Return the product to the following address:
    IDM Commerce B.V.
    Postbus 7997
    1008 AD Amsterdam
  4. Once we receive and inspect the returned product, we will process a refund or ship a replacement depending on your preference and product availability.

3. Shipping costs

  • Return shipping costs are at your expense unless otherwise agreed or in the case of a defective product or an error on our part.
  • We recommend using a trackable shipping method for your return to avoid loss or damage in transit.

4. Refunds

  • Refunds are processed through the same payment method used for the original purchase.
  • Please note that it may take several business days for the refund to appear in your account, depending on the processing time of your bank or payment service.

5. Contact

If you have any questions about our return policy, please contact us at contact@comprezor.com or by mail at the above address in Amsterdam, The Netherlands.

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