Frequently asked questions about purchases answered

Orders and shipping

At Comprezor, we offer free shipping for all orders. There are no hidden fees or surprises at checkout.

We strive to ship all orders within 1 business day. Delivery time may vary depending on your location and any external circumstances, but we do our best to get your order to you as soon as possible.

Yes, once your order has shipped, you will receive a tracking number that allows you to track the status of your package on our website or the delivery service’s website.

Yes, we ship worldwide. Please note that additional shipping and customs fees may apply to international orders.

Please contact our customer service immediately if your order is damaged or incomplete upon receipt. We will make every effort to resolve the problem as quickly as possible and provide you with an appropriate solution.

If you wish to cancel or change your order, please contact our customer service department as soon as possible. We will do our best to accommodate your request, but please note that orders that have already been shipped cannot be cancelled or changed.

If you are not home at the time of delivery, the delivery person may choose to leave the package with your neighbors or leave a card with information on how to pick up the package or reschedule for delivery.

Yes, we offer a return policy for all products that are in unused and undamaged condition. Please contact our customer service team for instructions on how to request a return and for more information on our return policy.

If you need to exchange an item

Returns and exchanges

Our return policy allows customers to return unused and undamaged products within 14 days of receipt for a full refund or exchange.

To return a product, contact our customer service department to request a return. We will provide you with instructions on how to return the product.

Customers are responsible for the cost of returns unless the product is defective or damaged upon receipt. Please contact our customer service department for more information on returns.

Yes, we offer the ability to exchange products for a different size, color or style, subject to availability. Please contact our customer service department to request an exchange.

Once we receive your return, we aim to process it within 5 days and handle your refund or exchange. Processing time may vary depending on the shipping method and any external circumstances.

Yes, we offer a full refund for returned products in unused and undamaged condition. Please note that any shipping charges paid on the original order are not refundable.

In some cases, we may make exceptions to our return policy for specific circumstances. Please contact our customer service department for more information and to discuss your options.

In some cases, certain products may be excluded from our standard return policy, such as products that have been customized or personalized. Please contact our customer service department for more information on any exceptions.

Free Shipping

On all orders

Easy Returns

Not satisfied? Send it back.

100% Safe Ordering

PayPal / MasterCard / Visa